Privacy Policy

Tidewater Agents (“Tidewater Agents,” “we,” “us,” or “our“) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, submit a contact form, communicate with us, or use our services.
By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Tidewater Agents is a business that provides AI-powered customer communication and related business services.
Business Name: Tidewater Agents
Website: https://tidewateragents.ai
Email: info@tidewateragents.ai
Phone: 757-354-1503
Mailing Address: 812 Trillium Place Virginia Beach, VA 23464

2. Information We Collect

A. Information You Provide Directly

When you fill out a form, contact us, request support, or otherwise communicate with us, we may collect:

• Your name
• Email address
• Mobile or telephone number
• Company name
• Message contents
• Any other information you choose to provide

B. SMS and Mobile Information

If you provide your mobile number and opt in to receive text messages from us, we may collect:

• Your mobile phone number
• Your consent status and time of consent
• Message history between you and us
• Opt-out requests, including STOP or similar commands
• Help requests, including HELP or similar commands

C. Information Collected Automatically

When you use our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages viewed
• Date and time of visits
• Basic website interaction data

D. Cookies and Similar Technologies

We may use cookies or similar technologies to help operate the website, improve site performance, understand usage, and support security and analytics.

3. How We Use Information

We may use the information we collect to:

• Respond to inquiries and provide customer support
• Communicate with you about your request, account, or service-related matters
• Send customer care text messages when you have opted in
• Provide troubleshooting, appointment coordination, follow-up, and account assistance
• Operate, maintain, and improve our website and services
• Monitor security, prevent fraud, and protect our systems
• Comply with legal obligations
• Enforce our terms, policies, and business practices

We do not use customer-care SMS consent as permission to send unrelated promotional or marketing text messages.

4. SMS Privacy and Mobile Data

If you opt in to receive SMS messages from Tidewater Agents, those messages will be conversational, transactional, or customer-care in nature, depending on your interaction with us.
No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or share your mobile number or SMS consent with third parties for their own marketing purposes.
We may share limited mobile information with service providers that help us deliver text messages, provide support tools, maintain our systems, or operate our business, but only as necessary to provide our services and not for those providers’ own marketing use.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

5. When We Share Information

A. Service Providers

We may share information with trusted vendors and service providers that perform services on our behalf, such as:

• Website hosting
• Cloud storage
• Customer support systems
• Messaging and communications platforms
• Analytics tools
• Security providers

These providers may access information only as needed to perform services for us and are expected to protect it appropriately.

B. Legal Compliance and Protection

We may disclose information if required to do so by law or if we believe disclosure is reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Investigate fraud, abuse, or security issues

C. Business Transfers

If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing support and requested services
• Maintaining business and tax records
• Documenting consent and communication history
• Complying with legal, regulatory, and dispute-resolution obligations

When information is no longer reasonably needed, we may delete it, anonymize it, or securely store it in restricted archives where permitted by law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond to you or provide services.
You may:

• Opt out of SMS messages by replying STOP
• Contact us to update or correct your information
• Disable cookies in your browser settings, though some website functions may be affected

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have received personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for the privacy practices, content, or security of third-party sites or services. We encourage you to review their privacy policies before providing information to them.

11. Your State Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, which may include the right to request access to, correction of, or deletion of certain personal information, subject to legal exceptions.
To make a privacy-related request, contact us using the contact information below. We may need to verify your identity before responding.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date above. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

Tidewater Agents
812 Trillium Place Virginia Beach, VA 23464
Email: info@tidewateragents.ai